Privacy Policy
Effective Date: 5-Feb-2026
This Privacy Policy explains how Tesoract Inc. ("Tesoract", "we", "us", or "our") collects, uses, discloses, and safeguards personal information when you access or use our websites, applications, and services (collectively, the "Services").
This Policy is designed to meet the requirements of applicable privacy laws in Canada and the United States, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable U.S. state privacy laws.
1. Information We collect
We may collect the following categories of information:
1.1 Information You Provide
- Name, email address, job title, company name, social media handles
- Account login credentials
- Information you submit through forms, support requests, or communications
- Customer Content uploaded to the Services
1.2 Information Collected Automatically
- IP address
- Device type, browser type, operating system
- Usage data such as pages viewed, features used, timestamps, and session duration
- Log files and diagnostic data
1.3 Cookies and Similar Technologies
We use cookies and similar technologies to operate and improve the Services, understand usage patterns, and support authentication and analytics. You may control cookies through your browser settings.
2. How We Use Information
We use personal information to:
- Provide, operate, and maintain the Services
- Create and manage user accounts
- Communicate with you about the Services, including support and administrative messages
- Improve, monitor, and analyze usage of the Services
- Develop, enhance, and improve our products, including features that use artificial intelligence or machine learning
- Comply with legal obligations and enforce our agreements
3. Artificial Intelligence and Usage Data
We may use aggregated and de-identified usage data and customer content to develop, train, or improve artificial intelligence and machine learning models that are part of our Services. We apply commercially reasonable measures to de-identify such data before use. We do not use personal information in a manner that violates applicable data protection laws.
AI-generated outputs may be inaccurate and are not a substitute for human judgment or professional advice.
4. How We Share Information
We may share personal information:
- With service providers and sub-processors who perform services on our behalf (such as hosting, analytics, and customer support)
- With professional advisors (e.g., legal, accounting) where necessary
- To comply with applicable laws, lawful requests, or legal processes
- In connection with a merger, acquisition, financing, or sale of all or a portion of our business
We do not sell personal information.
5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law.
6. Security & Safeguards
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights & Choices
Depending on your location, you may have the right to:
- Access your personal information
- Request correction or deletion of your personal information
- Withdraw consent where processing is based on consent
- Object to or restrict certain processing activities
Requests may be submitted using the contact information below. We may need to verify your identity before responding.
8. International Data Transfers
We may process and store personal information in Canada, the United States, or other jurisdictions where our service providers operate. We take reasonable steps to ensure appropriate protections are in place.
9. Business Use & Age Limitation
The Services are intended for business users and are not directed to children. We do not knowingly collect personal information from individuals under 16.
10. Changes To This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted with a revised effective date. Continued use of the Services after the effective date constitutes acceptance of the updated Policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, you may contact us at:
Tesoract Inc.
1 King Street West, Suite 4800-70
Toronto, ON M5H 1A1
Email: info@tesoract.com
